Shipping policy

Shipping Policy

Effective Date: 01/05/2025

1. Shipping Zones and Delivery Times

1.1 Shipping Zones:

We currently only offer shipping within Australia. 

1.2 Delivery Times:

Our standard delivery time within Australia is 2-5 business days. Please note that delivery times may vary based on your location and may be subject to external factors, such as holidays and unforeseen events.

2. Order Processing

2.1 Order Confirmation:

Once your order is placed, you will receive an order confirmation email with details of your purchase. Please review this confirmation for accuracy.

2.2 Order Processing Time:

Orders are typically processed within 1-2 business days. During peak periods or sales events, processing times may be slightly extended.

3. Shipping Methods and Rates

3.1 Shipping Methods:

We offer standard shipping for all orders within Australia. For expedited or special shipping requests, please contact our customer service team before placing your order.

3.2 Shipping Rates:

Shipping rates are calculated at checkout based on the delivery location and the total weight of the items in your order.

4. Tracking Information

4.1 Shipment Tracking: 

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your delivery.

4.2 Tracking Updates:

Please allow a few hours for tracking information to be updated after receiving your shipping confirmation. For any issues with tracking, contact our customer service team.

5. Shipping Delays and Issues

5.1 Unforeseen Delays:

While we strive to provide accurate delivery estimates, unforeseen circumstances such as extreme weather conditions or other external factors may cause delays. We appreciate your understanding in such situations.

5.2 Lost or Stolen Packages:

If you believe your package is lost or stolen, please contact our customer service team immediately. We will work with the shipping carrier to investigate and resolve the issue.

6. Shipping Address

6.1 Correct Address:

Please ensure that the shipping address provided during checkout is accurate. Scrubble is not responsible for orders shipped to incorrect addresses due to customer error.

7. Contact Information

For any questions or concerns related to shipping, please contact our customer service team.